Select Create installation media for another PC, and click Next. Model number. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for.
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All forum topics Previous Topic Next Topic. New member. Message 1 of 7. HP Recommended. Use the down arrow key to select Secure Boot , press Enter , and then use the down arrow key to modify the setting to Disable and press Enter. Use the arrow keys to select Legacy Support and press Enter , and then use the arrow keys to modify the setting to enable and press Enter.
Press F10 to accept the changes and exit or use the left arrow key to select the Exit , use the down arrow key to select Exit Saving Changes and then press Enter to select Yes. Type the code shown on the screen, and then press Enter to confirm the change. If you are still unable to start from the recovery media, even after disabling secure boot and enabling legacy support, try to perform a recovery using HP Recovery Manager. Desktops Use the right arrow key to choose the Security menu , then use the down arrow key to select Secure Boot Configuration , and then press Enter.
Press F10 when the Secure Boot Configuration window is displayed. Use the down arrow key to select Secure Boot , then press the left or right arrow keys to modify the setting to Disable. Use the up arrow key to select Legacy Support , then press the left or right arrow key to modify the setting to Enable and press F Press F10 to accept the changes and exit.
Then press Enter or use the left arrow key to select File , use the down arrow key to select Exit Saving Changes , and then press Enter to select Yes. Type the code shown on the screen , and then press Enter to confirm the changes. Recovery when Windows 10 does not start correctly If Windows 10 does not open correctly, perform the following steps to recover the computer:. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery.
Follow the instructions listed in one of the following sections, depending on the recovery media available: Recovery using HP supplied recovery media or Factory reset using media you created.
Turn on the computer and repeatedly press the F11 key about once every second until the Choose and option screen is displayed, and then continue. Under Help , click System Recovery. If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , and then click Next.
Continue to the next step. If you want to back up your personal files, follow these steps to create a backup. Select Back up your files first recommended , and then click Next. If you want to identify the categories of files to back up, select Auto Selection.
This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files. If you want to select individual files to back up, select User Selection , and then click Next.
Auto Selection recommended : Select the file types you want to back up, and then click Next. The File Backup Wizard creates the list of files to back up. Do not interrupt the backup process.
User Selection : Select Compression to make your backup file smaller, or select No compression to make no change to the size of your backup file, and then click Next. Click Browse Files to choose the files to back up, and then click Next. Select the files you want to back up, and then click OK. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive.
Insert the media into the computer, and then click Next. Recovery Manager displays the progress in backing up and burning the files to the backup media. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
Do not interrupt HP Recovery Manager during the recovery process. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs. Recovery Manager reformats the Windows partition and reinstalls the original software.
After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer. Things you should do after performing a recovery After a recovery, the computer is more vulnerable to security risks because it does not contain the most recent updates.
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Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP's Virtual Agent. Resolve Windows 10 or update issues on an HP computer. And then enter your product number to view the available software and driver downloads for your computer. If the recovery media is available, click it, click Order. If your PC won't start and you haven't created a recovery drive, download installation media and use it to restore from a system restore point or reset your PC.
On a working PC, go to the Microsoft software download website. Download the Windows 10 media creation tool and then run it. Select Create installation media for another PC. Note, this repair recovery drive Advanced Start Up Repair cannot repair problems with the hard drive itself, hard drive mechanical failure. See other methods — work arounds below. Setting the computer from within the operating system to boot to safe mode yes. But on a computer that will not get into startup, this repair system repair disk is needed.
A USB thumb drive can be used to create this Windows 10 recovery drive. This needs to be done before problems arise, or can be created from any other working computer running either Windows 7, 8, 8.
You can use it to clean install, upgrade to Windows 10, or repair Windows This will then take you to the advanced repair options for Windows I used this Media Creation Tool initially to upgrade to Windows 10, so I have this thumb drive stored away if needed in the future. Also keep around for any other Windows 10 computers that will not fully boot up at least to the log on screen. Unless you have changed the motherboard out on the computer, I can confirm that once the OS has been activated whether it was Win 7, 8.
With a computer last week, computer had 8.
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